Phil Van Dalen  Rohnert Park, CA  94928  mobile: (707) 695-7454  email: philvand@sbcglobal.net

Linkedin Profile: http://www.linkedin.com/pub/phil-van-dalen/3/38a/578

 

SUMMARY

             

Change and Release Management: Release Manager for complex adobe.com global, multi-platform web applications. ITIL-based Enterprise Release Management support of the Customer Care and Billing (CC&B) application of 9.4 million accounts in a client/server, multi-platform environment.  Ensured date-critical, on-time installs and enabled effective contingency implementation to avoid extensive costs associated with California Public Utilities Commission (CPUC) fines, incorrect rating with reprocessing of affected customer bills, negative public relations impact and lifecycle rework from failed release components.

 

Application Development Lead / Project Management: Experienced team lead of 5 to 9 personnel for the development, enhancement and maintenance of a major billing and personal lines insurance application and related projects in a full project lifecycle environment using waterfall project management methodologies and vendor management skills to deliver date-critical, on-time production changes as specified and budgeted.

 

Account/Portfolio Manager, IT/Business Liaison:  Senior Business Analyst and Single Point of Contact for IT solutions and support in personal lines property and casualty insurance. Advocate for business clients ensuring their expectations were met for delivery of quality IT services.

 

 

SKILLS

 

·   Expertise in ITIL CM/RM process in matrix org.	·   Vendor / client relationship management
·   Negotiation and conflict resolution	·   Team leadership and team building
·   Interactive meeting facilitation and training	·   Process improvement with Lean Six Sigma
·   Technical-to-business communication expertise	·   Business requirements to tech specification

 

SOFTWARE/TOOLS

 

Experienced with BMC RLM (Release Lifecycle Management), Jenkins/Perforce, Bugzilla, Watson, HP ALM, Adobe Connect, Serena TeamTrack (Change Management), Quality Center, Remedy (RFC/Service Request), Windows, MS Office (Word, Excel, PowerPoint) MS Project and SharePoint, Natural/DB2. 

 

ENVIRONMENTS

 

CQ/AEM DAM - Apache Tomcat /Java JSP - Akamai, Oracle Solaris, Oracle 11g.xx on IBM P7 770, IBM/Hitachi storage w/Oracle Data Guard, Linux, Weblogic, Informatica.

 

PROFESSIONAL EXPERIENCE

 

2012 – present

              Method360 contract with Adobe Systems, San Jose, CA

              Release Manager, Web Applications – Management of scheduled and emergency production releases for customer-facing web applications.

·         Release Manager for Marketing Hub project to develop new web application for digital asset management hosted in the Amazon cloud on CQv5.6 WCMS platform.  Worked with agile/scrum team through monthly sprints for successful deployment of application changes across test environments and into production. Developed procedures and supporting documentation for code branching strategy and release process.

Phil Van Dalen  Rohnert Park, CA  94928  mobile: (707) 695-7454  philvand@sbcglobal.net

 

Release Manager, Web Applications (cont.)

·         Transition/Deployment Manager for complex global multi-platform, customer-facing web applications supporting adobe.com product sales and customer experience.  Coordination of monthly major releases consisting of database, content and code branch changes managed through Jenkins/Perforce with the development and execution of deployment plans across test and production environments. Work in agile environment of global team of engineers, product owners, scrum masters and QA testing in a 24/7 partnership to maintain a high standard of customer experience.

·         Rollout of the BMC Release Lifecycle Management tool for the release lifecycle process and deployment tasks of web applications, and conducted user training.

·         Continuous process/service improvement through lessons learned evaluation and taking action on identified issues and opportunities in the area of improved tools support/solutions  and client engagement.

 

2009 –2012             

Pacific Gas and Electric Co., San Francisco, CA

Senior IT Release Manager – As a member of the Environment Management Center of Excellence, Enterprise Release Management, and in a matrix organization, established and developed critical relationships with CC&B business clients to ensure their participation, understanding and confidence in an effective RM process that meets their expectations for successful date-dependent, on-time installs of requested changes. 

·         Managed close working relationships with Development, QA Testing teams, Operations Support and across interdependent domain platforms such as SmartMeter, middleware and e-commerce while managing test environment use and configuration to ensure proactive integrity of the release packages and install.

·         Engaged Project Managers for the oversight of project components in packaged releases, ensuring avoided component conflicts in the lifecycle and successful, on-time install of multi-million dollar projects in the production release.

·         Maintained and communicated a comprehensive release component matrix representing all releases for status, issues and Go/No-Go deployment decisions supported by facilitation of a weekly release status meeting and daily release status communications.

·         Successfully managed risk identification and related contingency planning of packaged releases for risk mitigation and contingency execution when needed for on-time installs.

·         Facilitated root cause analysis and lessons learned sessions for implementation of improvements in process and process management.

 

2005 – 2009             

Pacific Gas and Electric Co., San Francisco, CA 

Senior Programmer Analyst – CC&B Change Management

·         Adapted complex CC&B lifecycle process to conform to the new company-wide, 35 step, Change Management (CM) framework solution based on ITIL and COBIT standards and developed in response to the mandated 8 SOx 404 control point requirements. Achieved 100% pass rating on SOx audits beginning 4^th quarter 2006.  

·         Facilitated the Change Advisory Board (CAB) for Demand Management, Weekly Scheduling Team, and Go/No-Go meetings and provided oversight of the CM Request For Change (RFC) process while maintaining the Forward Schedule of Change (FSC). 

·         Worked with IT, business and testing clients to follow CM guidelines and resolve issues to allow for successful planning and deployment of CC&B production releases.

·         Designed and conducted RFC process training sessions for Change Management clients. 

·         Responsible for process development, execution and improvement.  Liaison between development, business, testing and migration teams.

 

Phil Van Dalen  Rohnert Park, CA  94928  mobile: (707) 695-7454  philvand@sbcglobal.net

 

1999 – 2005             

Pacific Gas and Electric Co., San Francisco, CA 

Team Lead / Technical Project Manager – Application and Software Development/O&M, Enterprise CIS

·         Lead team of 5 to 7 contractors and employees for successful and timely mandated monthly rate changes using DB2 tables and the development, maintenance and performance tuning oversight of an object-oriented customer billing rating application using NATURAL and providing 24x7 operations support. 

·         Performance tuning and modification oversight of the vendor rating engine that billed 9.4 million accounts monthly with 300,000 billing transactions nightly.  

·         SPL (Oracle) vendor relationship and vendor product/service delivery management. 

·         Full project lifecycle involvement and project management responsibilities for the successful completion of concurrent enhancement and regulatory CPUC mandated projects of high complexity, changing scope and insufficient timelines with fixed deadlines. 

·         Worked with business analysts in facilitated sessions to build business requirements. 

·         Project Service Request cost/time Estimation Lead: process owner and facilitator.

·         Interface Applications Release Manager: Established and managed in-house RM process with facilitation of scheduling and release meetings.

·         Call Center/CRM support for billing issues and to-do enhancements with CC&B.

·         Completed App Dev dept. redesign proposal for support of new CC&B application.

 

1996 – 1998             

California State Automobile Association (CSAA), San Francisco, CA

Senior Business Analyst, Business Partnerships Group. Single point of contact for IT services delivery with business clients of insurance units in Underwriting and Claims departments from analyst to VP levels and launch of portfolio management role in a program management capacity.

·         Assisted business clients with strategic business planning, cross-domain business case and business requirements development, process modeling, service request formulation and IT solutions and service capability with ROI considerations across a portfolio of projects and services.

·         Enabled high level of IT service delivery with business clients during outsourcing transition of full IT division of over 300 personnel to MCI Systemhouse in 1997.

·         Managed business client IT service expectations while upholding IT governance.

·         Lead technical consultant for the successful development and release of a centralized claims redesign project, reporting directly to the CIO.

·         Participating analyst in the selection process for an enterprise CRM solution.

 

1993 – 1996             

California State Automobile Association (CSAA), San Francisco, CA

Supervisor / Technical Project Manager, Homeowners Insurance. Leadership and management of an application development team of 6 to 9 contractors and employees in full SDLC process in support of the Homeowners Insurance product including technical management of related projects.

 

Phil Van Dalen  Rohnert Park, CA  94928  mobile: (707) 695-7454  philvand@sbcglobal.net

 

 

EDUCATION

 

BA in Geomorphology (earth landform science), San Francisco State University with postgraduate study. 

 

Completed professional courses/seminars in the following: ITIL v2 training, Lean Six Sigma basics; Agile/Scrum introduction; Negotiation and Conflict Resolution; Senn Delaney Leadership Academy; Software Development Life Cycle (SDLC), McDonnell Douglas STRADIS methodologies; Software Engineering/Analytical Techniques (SEAT); Project Management/Catalyst tools and methodology.

 

 

ADDITIONAL ACHIEVEMENTS

 

Owner of US patent 8,049,724 B2, AEE “Zero-Motion” ergonomic computer mouse.

 

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